Terms of service

Last updated 25 October 2026. These terms govern use of GarageByte, provided by MangyByte Ltd.

The service

GarageByte is booking and management software for garages. We aim to keep the service available and secure, and to improve it over time.

The plan and the price

There is one plan. It costs £49.99 a month. No VAT is added. What the plan includes is listed on our pricing page. Texts, vehicle lookups, AI credit and your own domain name are not part of the monthly price. They are paid for as set out below.

Your free first month

The first 30 days of your plan are free. We take your card details when you sign up, but we do not charge you during those 30 days. The first payment is taken on day 31. If your garage was open before we started to charge for the plan, your free days count from the day you signed up. If none are left, we take the first payment when you add your card. After that we take a payment on the same day of each month. You get one free period for each garage. It does not start again if you cancel and come back.

How we take payment

You pay by card. Our payment provider, Stripe, takes and holds your card details. We do not see or keep your full card number. You can update your card at any time from your billing page.

If a payment fails

If we cannot take a payment, we email you and our payment provider tries again over the following days. Your garage keeps working while it does. If every attempt fails, we suspend your garage. We do not cancel it. You can end the suspension at any time by starting a new plan from your billing page. We do not treat a suspended garage as a garage whose plan has ended. We keep a suspended garage's data until you start a new plan or ask us to delete it.

Cancelling

You can cancel at any time from your billing page. There is no minimum term and no cancellation fee. Your garage keeps working until the end of the period you have paid for, and we take no further payment. If you cancel during your free period, we charge you nothing. If you change your mind before your plan ends, you can keep your plan from your billing page. After your plan has ended, email [email protected] and we will start it again, if we still hold your garage's data.

After your plan ends

When your plan ends, your garage stops working. You can ask us for an export of your data. We delete your garage's data 60 days after your plan ends, unless the law requires us to keep it. You can ask us to delete it sooner. Copies in our backups are removed when each backup is deleted, as described in our privacy policy.

Refunds

We do not refund the part of a month you have already paid for when you cancel. If we charge you by mistake, including a credit top-up, we refund the charge in full. To ask for a refund, email [email protected].

Texts, vehicle lookups and your own domain

Texts and vehicle lookups are paid for from credit that you buy in advance. A text costs 6.58p for each text segment. A long text uses more than one segment. A vehicle lookup costs 18p. We charge it when we fetch the data for a vehicle. Your own domain name costs £25 a year, if you ask for one. The domain fee comes out of your credit.

Credit does not expire. You can spend it only on GarageByte services, and it is not refundable for cash. A text is charged when our text provider accepts it, even if the phone does not receive it. If you run out of credit, your bookings carry on as normal. We may hold texts and stop vehicle lookups until you top up. A text that has waited more than three days is not sent. Your credit can go down to minus £5 before texts and lookups stop. Your next top-up pays the amount below zero first. If your plan ends, credit you have not used stays on your account until we delete your garage's data.

AI credit

GarageByte has AI features: the AI inbox, the reception chat and the Bills inbox. You can pay for them from your prepaid credit, the same credit as texts and lookups. We call this AI credit. We turn it on for your garage when you ask. AI credit pays for GarageByte's own AI features only. It does not give you access to an AI model, an AI key or AI requests of your own.

Each AI use costs what our AI provider charges us for it, plus 20%. Our provider charges us in US dollars. We change dollars to pounds at a fixed rate. It is the rate that we paid our AI provider for each US dollar when we set the AI price. That rate includes the fee and VAT that we paid. We charge an AI use when its answer comes back. Sometimes the provider does not tell us the cost of an answer. Then we charge an estimate from the provider's prices. We do not use that answer. We record this as a fault in our system. Your billing page shows your AI uses and their prices.

If an AI use times out and no answer comes back, you pay nothing for it. MangyByte pays for it. If these timed-out AI uses cost more than 10 US cents since we last checked your AI use, we look for a fault in our system. AI can stop until we fix it. You pay nothing for these AI uses.

AI stops when your credit gets to zero. The last AI use can take your credit a little below zero. Your next top-up pays that first. Texts and lookups can go on until your credit is minus £5. Your bookings and the other parts of GarageByte carry on as normal. AI starts again when your credit is more than zero. AI can also stop for a time when it gets to one of our daily or monthly use limits.

You can use a key from your own Anthropic account instead of AI credit. Then Anthropic charges you, and we take nothing. Anthropic's own terms apply to that use. Ask us to set it up.

Changes to prices

We will email the account owner at least 30 days before we change the monthly price, and at least 14 days before we change the price of a text, a lookup or the domain. The email gives the date of the change. A new monthly price applies from your first payment on or after that date. A new text, lookup or domain price applies from that date. If you do not want the new price, you can cancel before it starts.

Your responsibilities

You're responsible for the accuracy of the data you enter, for keeping your login details secure, and for using the service lawfully and only for your garage business. You must not attempt to disrupt the service or access another garage's data.

Availability & support

We work to keep the service running reliably but do not guarantee uninterrupted availability. Maintenance and updates may occasionally require brief downtime. Support is by email.

Data

You own your data. Our handling of personal data is described in our privacy policy and, for your customers' data, our Data Processing Addendum.

Liability

To the extent permitted by law, our liability is limited to the fees you've paid in the preceding twelve months. Nothing in these terms limits liability that cannot be limited by law.

Changes to these terms

We may update these terms. We will email the account owner before a material change takes effect. Continued use after the change takes effect means you accept it.

Contact

MangyByte Ltd: [email protected].